Item arrived damaged?

We are very sorry to hear that! Please simply send us photos of the damaged item as well as the packaging. This way, we can quickly review the case and promptly arrange a suitable solution for you.

Your package has not arrived yet?

We are sorry that you have not yet received any information regarding your delivery. In individual cases, delays can occur. Please first check if you have already received a shipping confirmation with a tracking number. If not, please also check your spam folder. Then, please send us your order number. We will check the shipping status immediately and will be happy to help you further.

Provided an incorrect delivery address?

Please contact us with your order number. Together, we will quickly find a solution to ensure your order reliably reaches you.

Package was delivered to a parcel shop?

Please note that parcels are generally only stored in the parcel shop for 7 days. After this period, the shipment will automatically be returned to us.

Therefore, please also check your spam folder, as notifications with tracking numbers or collection information can occasionally end up there. We recommend collecting the parcel as soon as possible to avoid a return. Should the parcel already have been returned to us, we will of course be happy to assist you with further clarification and find a solution together.