Is something wrong with your order? We're happy to help. Here you'll find answers to the most frequently asked questions about orders and delivery.

Did your order arrive damaged?

We're very sorry about that! Please send us photos of the damaged item and its packaging. This will help us assess the situation quickly and find a suitable solution for you as soon as possible.

Has your parcel not arrived yet?

We're sorry that you haven't received any updates about your delivery yet. In some cases, delays can occur.

First, please check whether you've received a shipping confirmation with a tracking number. If not, please also check your spam folder.

Please then send us your order number. We'll check the shipping status and help you resolve the issue.

Entered the wrong delivery address?

Please contact us with your order number. We'll work with you to find a quick solution so that your order can still reach you reliably.

Has your parcel been delivered to a parcel shop?

Please note that parcels are generally held at parcel shops for only 7 days. After that, they are automatically returned to us.

Please also check your spam folder, as notifications containing tracking numbers or collection details may occasionally end up there.

We recommend collecting your parcel as soon as possible to avoid it being returned. If your parcel has already been returned to us, we'll be happy to help you work out the next steps.